Privacy Policy

Your privacy is important to us, and we respect your right to control your data. We've written this privacy policy to describe what data we process, how we process it and why we process your data.

The Data Protection Act 2018 (UK GDPR) regulates how we gather data as a British company. Beyond that, we respect your right to privacy and believe companies should reduce intrusive and unnecessary data collection.

Types of Data Collected and Why

We collect data from you through our website or enter information into our forms. Some of this data is collected automatically as part of the fundamental way the internet works; other data may be given freely by you as you use our website.

We collect data associated with networking, automatically given by your internet service provider and web browser, to facilitate the use of our website or for maintenance purposes: IP Address, user-agent, browser information, and usage data.

We collected data gathered during our communication with or entered into contact forms required to facilitate our service to you and comply with tax or other laws: IP Address, User-agent and browser information, usage data, email address, first name, last name, billing address, username, phone number, website, physical address, VAT number or tax ID, any other information you choose to give us.

Our online services can be used only by adults. Users declare themselves to be an adult under their local law; minors may only use this website and our service with the assistance of a parent or guardian. Under no circumstances do we accept personal information from people under 13. If you believe we have inadvertently collected information directly from a child, please tell us so that we can delete their data.

Security & Retention

We take security measures to prevent unauthorised access, modification, disclosure or destruction of your data, including firewalls, strong passwords, strong encryption and other methods deemed to improve the security of our data processing.

We store and process information only for as long as legally or operationally necessary. Where it is personal data gathered by us to facilitate your services, generally speaking, this means we will delete it after the conclusion of your contact with us.

However, the retention time for your data can differ depending on the data we've gathered. For example, tax law might require us to retain billing information for five years. We will gladly clarify the specific basis for collecting and processing your data if you have any questions.

Third-Party Processors

We use third-party processors to help us deliver our service and process data as necessary, including our web hosting, and we may receive information from them about you. We never sell your information for marketing or other purposes. We will only ever share information about you necessary to provide the relevant service, and maintain IT security and our website.

We may disclose your information to third parties if the law requires us to, such as through court orders.

Contacting you and Providing your Services

We have a contact form on our website where you may enter your email address, phone contact details, and information relating to your company. If you choose to use this, we may contact you using the information you provide to give you more information about our services, setting up a demonstration, or any other matters you may indicate.

When doing business with you, we will process information about you and your business to ensure we provide your service and comply with tax and other regulations governing transactions between us. This information may include names, addresses, telephone numbers, email addresses, tax IDs and additional information you provide.

Your rights

Under UK GDPR, you have rights to control your data, and these are:

1. The Right to Information
2. The Right of Access
3. The Right to Rectification
4. The Right to Erasure
5. The Right to Restriction of Processing
6. The Right to Data Portability
7. The Right to Object
8. The Right to Avoid Automated Decision-Making

You may exercise these rights at any time by contacting us.

Our Use of Cookies

Our website may set cookies. You can read about what cookies are and how to clear them by consulting your web browser documentation, for example: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

We set Optional Analytics Cookies: Our website has a cookie notice that allows you to consent to these cookies. Their use is entirely optional. The service Google Analytics sets our optional analytics cookies through Google Tag Manager. We use them to understand our website users and compile reports to improve our website and marketing. You can read about Google's use of your data if you click here.

Changes To This Policy

We reserve the right to change this privacy policy by notifying you on this page.

Scope

This privacy policy refers to our business websites, https://www.aquastarsswimacademy.co.uk/ and and its subdomains.

Complaints & Redress

There is a supervisory body in the UK regarding data protection. You can contact them in case of a dispute over this privacy policy or if you think we have mishandled your data. https://ico.org.uk/